PRIVACY POLICY

At Fraser Valley Flowers, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or get in touch with us.

 

Information We Collect

We may collect personal information you voluntarily provide, including but not limited to: name, email address, phone number, order details, and wedding or event inquiry information. This information is collected through contact forms, order requests, and direct communication.

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How We Use Your Information

Your information is used solely to: respond to inquiries, confirm order availability, process orders and payments, communicate pickup details or order updates, and provide customer support. We do not sell, trade, or share your personal information with third parties.

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Payments

Payments may be completed offline by cash or e-transfer. We do not store payment or banking information on our website.

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Cookies & Website Data

Our website may use basic cookies or analytics tools to help improve site functionality and understand general website traffic. These tools do not collect personally identifiable information. 

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Information Protection

We take reasonable steps to protect your personal information and ensure it is handled securely. Access to personal data is limited to only what is necessary to operate our business.

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Third-Party Links

Our website may contain links to third-party sites (such as social media). We are not responsible for the privacy practices or content of those external websites.

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Your Rights

You may request deletion of your personal information at any time by contacting us.

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Changes to This Policy

This privacy policy may be updated periodically. Any changes will be posted on this page.

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